Elly Ruge at Cowichan Auto Repair has a few tips to help you build a better relationship with your mechanic. (Photo: Mark Margerison)

Elly Ruge at Cowichan Auto Repair has a few tips to help you build a better relationship with your mechanic. (Photo: Mark Margerison)

4 Secrets to better service from your auto mechanic

Mechanics are human and cars are complex, yet a little kindness goes a long way

How well do you get along with your mechanic? Are you honest, nervous, happy or hostile?

Elly at Cowichan Auto Repair has a few tips to help build a better relationship and get better service.

“Just remember mechanics are human and cars are complex,” Elly says. Building a stronger relationship will save you time and money, and keep your car running smoothly!

  1. Communication: The more you tell your mechanic, the better they’ll be able to help you. “When you visit your doctor with a stomach ache it’s important to mention the shrimp you ate last night, and the same is true for your mechanic,” Elly says. Give your mechanic a thorough description of the problem, including when it started. “When you don’t tell us everything, the repair can end up costing more.”
  2. Availability: Provide a reliable contact number, and be sure to answer your calls! “Once your mechanic diagnoses the problem they’ll reach out to you with pictures, an explanation and a quote before they go ahead with the repair,” Elly says. If you’re not available your car will sit at the shop waiting for your approval. Being on time for your appointment helps your mechanic too — at Cowichan Auto Repair most vehicles are dropped off when the shop opens at 8 a.m., and are picked up at 4:30 p.m. If you drop your car off at noon, it’s unlikely to be done by the end of the day.
  3. Build trust: “The automotive industry has some unpolished, disputable characters, however many mechanics are diligent, ethical and responsible people,” Elly says. “Honest mistakes do happen because some problems are hard to diagnose, yet it’s important to remember that auto repair shops rely on good word of mouth and repeat customers to stay in business, so your mechanic will try to do the job right.” Build trust with your mechanic by treating them with respect, and controlling your emotions. Give them space to do their job! Remember, by law, customers cannot be in a service bay. If a new problem arises two weeks after your last repair, don’t jump to conclusions. “Ask politely if the problem is related to the last repair. It happens occasionally, however in our experience it’s very rare. Most cars have more than one issue that needs attention.”
  4. Tidy your vehicle: “Not only is this a common courtesy, it can also speed up the repair job,” Elly says. Do a quick cleanup of garbage and personal items, as the mechanic may need to remove seats and other panels to access repair points.

“Appreciate your mechanic and he or she will do a great job for you and your car. And if you enjoyed your experience, a ‘coffee card’ never goes out of style!”

Visit Cowichan Auto Repair at 5275 Trans-Canada Highway/Chaster Road in Duncan. Call 778-422-3100 for an appointment, or visit cowichanautorepair.com.

Auto Repair and Maintenance

Just Posted

The IIO is investigating after a police dog bit a man during a traffic stop near Ladysmith on April 17, 2021. (Black Press Media stock photo)
IIO investigating after police dog bites man near Ladysmith

RCMP dog bit man during traffic stop on Friday, April 17

Possible COVID-19 exposures were reported at Maple Bay Elementary between April 12 and 15. (Google Maps screenshot)
Possible COVID-19 exposure reported at Maple Bay Elementary

Exposures may have occurred between April 12 and 15

”It was an angry welcome for Cowichan-Ladysmith MLA Jan Pullinger when she arrived in Lake Cowichan Monday to open her constituency office. She was greeted with some of her long time supporters calling her a ‘liar’. Left to right, Jan Pullinger, Director of Area I, Lois Gage, school trustee Rolli Gunderson, school trustee Pat Weaver, Save our School Committee Chairperson, Tara Daly.” (Lake News/April 17,1996)
Flashback: Garbage, geography and tragedy

Remember these stories from Lake Cowichan?

Tim Schewe
Drivesmart column: Parking permits for people with disabilities

These permits are issued to the person, not the vehicle owner or driver.

In this image from NASA, NASA’s experimental Mars helicopter Ingenuity lands on the surface of Mars Monday, April 19, 2021. The little 4-pound helicopter rose from the dusty red surface into the thin Martian air Monday, achieving the first powered, controlled flight on another planet. (NASA via AP)
VIDEO: NASA’s Mars helicopter takes flight, 1st for another planet

The $85 million helicopter demo was considered high risk, yet high reward

Orca 1
Orcas: Our Shared Future finally surfaces at Royal B.C. Museum

Museum dives into the world of the killer whale as delayed feature exhibition now open

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

New figures show Canadian housing prices outpacing those in other developed countries. (Black Press Media file photo)
Canadian housing prices fastest rising in the world

Relative to 2000, housing prices have risen by a factor of more than 2.5

Polystyrene has been outlawed as a take-out option for restaurants in Tofino and Ucluelet. (Black Press Media file photo)
Styrofoam done as a takeout option on Island’s Pacific Rim

Tofino and Ucluelet ban polystyrene take-out containers

This photo shows crews battling the fire at 7987 Galbraith Cres. that caused extensive damage and displaced six residents early Sunday morning. (Central Saanich Fire/Department Twitter)
Six fortunate to escape terrifying early-morning fire in Greater Victoria

Damage to the duplex extensive with one resident said to be ‘catatonic’ after escaping building

Joudelie King wants to get out and live life to the fullest, but there are places she can’t go because they don’t meet her accessibility needs. (submitted photo)
New online tool provides accessibility map for people with disabilities

The myCommunity BC map provides accessibility info for nearly 1,000 locations in the province

British Columbia’s provincial flag flies in Ottawa, Friday July 3, 2020. THE CANADIAN PRESS/Adrian Wyld
Wildfire fanned by winds near Merritt prompts evacuation alert

BC Wildfire Service says the suspected human-caused blaze was fanned by winds

Most Read