When you step into Kate Roome’s notary office, you’re greeted by more than just warm smiles and professionalism – you’re welcomed into a space purposefully designed for accessibility and inclusivity. From the outset, Roome has made it her mission to build a business that not only serves the community but actively uplifts it.
“I want people to know they’re welcome here, no matter how they move through the world,” Roome says. “We’ve been really intentional about making our office a place where everyone feels comfortable and supported.”
At Heartwood Notary, accessibility isn’t just a buzzword – it’s a core value. The office is fully accessible, ensuring that clients of all abilities can navigate the space with ease. Roome and her team also offer flexible walk-in hours four days a week, making essential notarization services as approachable as possible.
Whether it’s assisting with a name change, a first-time home purchase, or another life milestone, Roome and her team are committed to ensuring every client has a positive, stress-free experience.
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Beyond her dedication to accessibility, Roome has redefined what it means to run a business with heart. With deep roots in the Cowichan Valley, she believes that success isn’t measured solely by profit margins but by the impact she can have on her employees and the community.
“We pay living wages, provide flexibility and support our team’s professional and personal growth,” Roome explains. “This business isn’t just about me – it’s about building long-term stability for my team and ensuring the money spent here supports local families.”
Heartwood’s commitment to the community extends beyond its office walls. Roome has been involved in numerous local initiatives, including Rotary and 100 Women Who Care, and regularly donates to the hospital foundation. While much of her current focus is on provincial and professional advocacy, she plans to re-engage with more local projects in the coming years.
As one of fewer than 450 notaries in British Columbia, Kate takes pride in offering specialized, approachable legal services. Heartwood provides a range of essential services, including wills and estate planning, personal planning documents like representation agreements and advance directives, powers of attorney, real estate transactions and notarizations.
“We provide non-contentious legal support in a way that’s accessible and welcoming,” she says. “People often tell us that notaries feel a little less intimidating, and that’s something we embrace.”
Whether you’re stopping by for a simple notarization or seeking guidance on a complex legal matter, Heartwood is more than just an office – it’s a space where community, and care come first. And if you’re lucky, you might even get to meet the cutest office dog in town, Kate’s mini Aussie-Border Collie mix, Maisey, who’s always ready to greet clients with a wagging tail.
Stop by during walk-in hours at 162 3 St, in Duncan on Mondays and Wednesdays from 11 a.m. to noon and Tuesdays and Thursdays from 2 to 3 p.m. Learn more at heartwoodnotary.com or call 778-422-2888.