Local veterinary clinics are feeling the pressure brought on by a pandemic-related pet boom, causing a backlog of clients and staff to feel burnt-out. (Corey Bullock/Cranbrook Townsman File)

Local veterinary clinics are feeling the pressure brought on by a pandemic-related pet boom, causing a backlog of clients and staff to feel burnt-out. (Corey Bullock/Cranbrook Townsman File)

B.C. veterinarians facing intense pressure from pandemic pet boom

One Cranbrook clinic gets an average of 500 calls per day

Over the past year and a half of pandemic life, people across North America have turned to their pets for comfort, exercise and companionship. Many people spent the first few months of the pandemic welcoming a new furry family member to their bubble.

Veterinary clinics in rural areas have felt the pressure of this pandemic-related pet boom. Issues that were already taking place in the industry have been compounded. Clinics are under-staffed, over-worked and taking on more clients than they can handle.

Andrew Skaien, Director of Administration with Steeples Veterinary Clinic in Cranbrook, says there’s an industry-wide squeeze taking place that is affecting clinics.

“Right now there is extra pressure on primary care facilities. This issue is fairly unique to our area because in places like Calgary, for example, they have big, 24-hour emergency care facilities,” Skaien said. “Those types of facilities just don’t exist here, so the pressure falls on our smaller, primary care clinics.”

He adds that since the beginning of the pandemic, there has been a massive pet boom which means demand for veterinary services goes up.

Approximately 12.6 million U.S. households got a new pet in 2020, according to a COVID-19 pulse study by the American Pet Products Association.

Both Skaien and Dr. Ruth Sawatsky speculated that there could be a number of reasons for the boom in pets.

“It could be that more people are spending time at home, giving them the opportunity to train new puppies or spend time with new kittens,” Skaien said.

“People have also spent more time with the pets that they had before the pandemic, so they may be noticing things that they didn’t before,” Dr. Sawatsky explained.

Jeff Cooper, Practice Manager with Tanglefoot Veterinary Services in Cranbrook, agrees that everyone feels the pressure of being short staffed right now.

Tanglefoot recently hired a new vet, and one of their technicians has agreed to a full-time position once their practicum is over. The clinic has also put out a call to hire another veterinarian.

They have also called in reinforcement; vets from other clinics in the area have offered to help with emergency services as clinics try to stay afloat on the amount of calls coming in.

Cooper says Tanglefoot’s call volumes have increased exponentially, leading them to hire more front-desk staff, too.

“We looked at the schedule and thought how can we help our community? We are so grateful to have the support of these other vets and the support of our community. It’s really amazing,” said Cooper. “But we have to make sure our staff doesn’t get burnt out. We want to be there for the community as well, but we have to find that balance.”

Skaien explained that at Steeples, their front desk receives around 500 calls per day.

“Our calls have gone up exponentially. I recently checked our records and they showed an average of 500 calls within a nine hour day,” he said. “That’s one call per minute, every minute. Within the first 20 minutes of opening — we have 50 calls come through.”

Skaien says that the pandemic is only part of the reason clinics are feeling this pressure. Another factor is a lack of professional veterinary programs.

“The solution is to hire more vets, but there’s such a shortage. Add to that the fact that there are not enough veterinary programs here, so there aren’t enough graduates going into the industry.”

Clinics in Kimberley, Cranbrook and surrounding areas are able to offer medical services to all kinds of animals. Whether it’s your dog, cat, horse, pig, chicken or cow, the vets in this area are constantly responding to emergencies, while also ensuring their regular, non-emergency patients are cared for as well.

READ: COVID-19 restart plan welcome but B.C. couple postpones wedding again

READ: Indoor dining, up to 5 home visitors allowed in B.C. COVID-19 restart

Both Tanglefoot and Steeples are currently booking four to six weeks out for non-emergency visits, depending on the severity of the situation.

“We’re currently booking four to six weeks out, depending on the urgency of the case. People need to know that they might have to wait a little longer for an appointment, or wait a little longer in the parking lot for us to come get their pets,” said Cooper. “We’re absolutely doing the best we can, but we also need to set priorities. If your dog has an appointment for a check-up but someone comes in because their dog just got hit by a car — emergencies take priority. It happens; emergencies happen. Not once a month, but daily.”

Dr. Sawatsky says that staff, technicians and veterinarians are doing everything they can.

“We just ask that people are patient, kind and polite,” Sawatsky said.

Skaien felt similarly, “it has been a rough year and a half for everyone in this industry. Our staff are sometimes dealing with frustrated customers and we really need to ask for patience and understanding.”

Cooper felt the same, echoing the now-famous words of Dr. Bonnie Henry to be kind, be calm and be safe.

“All vets are in the same boat right now,” Cooper said. “We’re doing our upmost to make sure everyone’s animals are safe and cared for. So all I ask, is to be kind.”



corey.bullock@cranbrooktownsman.com

Like us on Facebook and follow us on Twitter

Just Posted

Black Press file photo
RCMP seek suspect in Vancouver Island-wide crime spree

Crimes stretched from Deep Bay to Qualicum, Ladysmith, Chemainus and Youbou

North Cowichan’s committee of the whole have rejected staff’s recommendation to limit the use of fireworks to Halloween. (File photo)
North Cowichan rejects limiting fireworks to Halloween

Municipality decides staff recommendation would be unpopular

Things are looking up for Vancouver Island as zero COVID-19 cases have been reported for the first time since October. THE CANADIAN PRESS/Darryl Dyck
Island records zero new COVID-19 cases for the first time since October

For the first time since October, the province is reporting zero new… Continue reading

CVRD Area E director Alison Nicholson, right, hiked two hours to Waterfall Camp at the Fairy Creek watershed along with Comox town councillor Nicole Minion and Comox Valley Regional District director Daniel Arbour to meet with old-growth logging activists on Monday, June 7. (Submitted)
Cowichan Valley regional director visits Fairy Creek protest camps

‘They clearly communicated that they are committed to what they are doing’

A small pod of Pacific white-sided dolphins pass by close to shore in Campbell River June 16, 2021. Still capture from video courtesy of Kimberly Hart
VIDEO: Dolphin sunset captured from Vancouver Island shore

Spectacular setting for view of travelling pod of Pacific white-sided dolphins

Karl and Stephanie Ann Johanson were thrilled to spot a pair of Sandhill Cranes in the Panama Flats this month, an unusual appearance for such birds. (Photo by Stephanie Ann Johanson)
WATCH: Sandhill cranes an unusual, joyful sight in South Island parkland

These birds don’t often touch down on their way between northern B.C. and Mexico

(V.I. Trail/Google Maps)
Now 90% complete, Vancouver Island trail forges new funding parnership

Victoria Foundation takes on Vancouver Island Trail Association; fund valued at $40,000

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Police are asking for public assistance in locating Anthony Graham who has been charged with the murders of Kamloops brothers Carlo and Erick Fryer. (RCMP photo)
2 charged, suspect at large in killings of B.C. brothers linked to gang activity: RCMP

Kamloops brothers Erick and Carlo Fryer were found deceased in May on a remote Okanagan road

Albert Health Minister Tyler Shandro and Alberta Premier Jason Kenney unveil an opening sign after speaking about the Open for Summer Plan and next steps in the COVID-19 vaccine rollout, in Edmonton, Friday, June 18, 2021. THE CANADIAN PRESS/Jason Franson
Alberta 1st province in Canada to lift all COVID-19 public health restrictions

70.2% of eligible citizens 12 and older in the province have received a dose of the vaccine

Fraser Health registered nurse Ramn Manan draws a dose of the Pfizer COVID-19 vaccine into a syringe at a walk-up vaccination clinic at Bear Creek Park, in Surrey, B.C., on Monday, May 17, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Honour our fathers’ with COVID-19 vaccine protection, B.C. urges

109 new cases Friday, 75 per cent of 12 and up immunized

Freighters have becomd abundant in the Trincomali Channel on the east side of Thetis Island.
Nanaimo ponders taking on waste from nearby anchored freighters

Vancouver-based Tymac petitioning the Regional District of Nanaimo to accept waste at its landfill

(Paul Henderson/ Chilliwack Progress)
Trutch Avenue in Chilliwack to be renamed to remove racist taint

New name to have Indigenous significance as Chilliwack takes new step toward reconciliation

Most Read