Are you satisfied with the city of Duncan? Residents of the city will get the opportunity to voice their thoughts during the Citizen Satisfaction Survey between May 26 and June 6, part of the city’s corporate communications plan. Discovery Research will conduct a telephone survey of 400 random households to determine satisfaction with civic services, identify spending priorities, and better understand citizens’ needs and priorities.
Areas covered by the survey include residents’ perceptions on quality of life, satisfaction with city services, preferred communication channels, and how they would advise the city regarding budget demands.
The possible amalgamation with North Cowichan or restructuring of the city’s boundaries will also be addressed, and results will help council determine what question or questions to ask in the plebiscite in November.
“The Citizen Satisfaction Survey is an important voice for citizens and will provide council with a benchmark on how satisfied residents are with municipal services and how we can improve,” Mayor Phil Kent said.
“We are interested in getting a true reflection of the opinions of City of Duncan residents and look forward to analyzing the data which will be used to help guide budget deliberations and set priorities for our citizens.”
Residents without landlines or who are not otherwise contacted by the researchers will not be left in the dark. They are invited to take part in the process by completing the online version of the survey at duncan.ca prior to June 6. Results will be presented to council at the July 7 Committee of the Whole meeting.