Service BC offices remain open across the province with measures in place to ensure social distancing. Residents are encouraged to use online services. Photo: Monica Lamb-Yorski

Service BC offices remain open across the province with measures in place to ensure social distancing. Residents are encouraged to use online services. Photo: Monica Lamb-Yorski

Service BC offices remain open with social distancing measures, first hours of business for vulnerable

The first hour priority service given to seniors and people who have underlying health conditions

Service BC offices will remain open across the province with reception areas modified to support social distancing and the first hour of business set aside for vulnerable citizens as the COVID-19 pandemic unfolds.

Seniors and people who have underlying health conditions or compromised immune systems — will now receive priority service by calling their local Service BC centre to make an appointment, the Ministry of Citizens’ Services noted, adding many government organizations are modifying their face-to-face supports due to the pandemic.

The Nakusp Service BC centre is open Monday to Friday 9 a.m. to noon and 1 to 4:30 p.m.

Read more: COVID-19 World Update, March 23: Foreigners barred in Hong Kong

In addition to physical offices around the province, Service BC supports citizens through online, telephone and text channels, the ministry noted.

People are asked to call a Service BC centre, rather than coming in to an office, if they are showing symptoms of COVID-19, including coughing, shortness of breath and fever; if they have a sick family member or have been around someone who is sick; and/or if they have not yet completed the 14-day isolation period after traveling abroad.

Adapting this approach will help Service BC support its employees, while also ensuring that citizens throughout B.C. – especially those most vulnerable – continue to have access to the core services they need most.

Citizens can get help and access government services through Service BC’s Provincial Contact Centre from 7:30 a.m. to 5 p.m. (Pacific time), Monday to Friday (except statutory holidays) by phone (toll-free) at 1-800 663-7867 (available in 110 languages), by SMS text at 604-660-6421 (English only) and by telephone device for the deaf at 711

New non-medical COVID-19 telephone and text lines help people connect to community supports, as well as programs and services from the provincial and federal governments. These options are available from 7:30 a.m. to 8 p.m., seven days a week by phone (toll-free) at 1-888-COVID19 (1-888-268-4319) (available in 110 languages) or by SMS text at 604-603-0300 (English only).

Read more: Feds launch ad campaign urging social distancing, hygiene during COVID-19 crisis



news@wltribune.com

Like us on Facebook and follow us on Twitter

CoronavirusServices

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

North Cowichan considers extending tax payment deadline by two months. (File photo)
North Cowichan considers extending deadline for property tax payments

A two-month deadline extension to Sept. 1 gets three readings

John Horn is leaving his position as executive director of the Cowichan Housing Association. (File photo)
John Horn leaving Cowichan Housing Association

Will take on role as executive director of John Howard Society in Nanaimo

Cowichan Tribes Chief William Seymour has taken a medical leave of absence but expects to return soon. (Citizen file)
Chief William Seymour takes leave from office

Seymour will return once fully recovered

A cougar was sighted in the 500 block of Cedar Avenue in Duncan on May 6 at about 9:30 p.m. (Facebook)
Cougar sighted in residential Duncan

Spotted in the Cairnsmore neighbourhood

The Lake Cowichan branch of the Royal Bank of Canada is closing. (Google)
Lake Cowichan’s RBC branch will close in November

RBC says banking needs will still be met

(The Canadian Press)
Trudeau won’t say whether Canada supports patent waiver for COVID-19 vaccines

‘Canada is at the table to help find a solution’

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

A sign indicating face coverings are required by the establishment is pictured on the front door of a business in Vancouver, B.C., Friday, April 9, 2021. COVID-19 cases have been on a steady increase in the province of British Columbia over the past week. THE CANADIAN PRESS/Jonathan Hayward
A sign indicating face coverings are required by the establishment is pictured on the front door of a business in Vancouver, B.C., Friday, April 9, 2021. COVID-19 cases have been on a steady increase in the province of British Columbia over the past week. THE CANADIAN PRESS/Jonathan Hayward
B.C. to start releasing neighbourhood-specific COVID numbers after data leak

Documents obtained by the Vancouver Sun show cases broken down by neighbourhoods

Ladysmith RCMP safely escorted the black bear to the woods near Ladysmith Cemetary. (Town of Ladysmith/Facebook photo)
Black bear tranquillized, relocated after wandering around residential Ladysmith

A juvenile black bear was spotted near 2nd Avenue earlier Friday morning

Provincial health officer Dr. Bonnie Henry and Health Minister Adrian Dix update B.C.’s COVID-19 situation at the B.C. legislature, April 29, 2021. (B.C. government)
B.C.’s COVID-19 case count creeps up, seven more deaths

445 people in hospital, 157 in intensive care

Summerland’s positive test rate is much higher than surrounding local health areas, according to internal BC CDC documents. (BC CDC)
Summerland 3rd behind Surrey, Abbotsford in daily per capita COVID-19 cases

Interior Health is rolling out additional vaccine availability to the community

Amazon is pausing its Prime Day marketing event in Canada this year amid ongoing COVID-19 outbreaks at its facilities in Ontario. THE CANADIAN PRESS/Nathan Denette
Amazon Prime Day halted in Canada due to COVID-19 outbreaks in warehouses

The event was postponed to protect the health and safety of employees and customers, the company says

Ally Thomas, 12, seen in an undated family handout photo, died on April 14 from a suspected overdose. Her family says they are frustrated more public supports weren't available when they tried to get her help. THE CANADIAN PRESS
Minister says suspected overdose death of 12-year-old pushing B.C. to ‘do better’

Minister Sheila Malcolmson of Mental Health and Addictions says the government is working ‘as hard as we can’ to build a system of care for youths

At this Highway 3 check point, police officers will be asking for identification from drivers, documentation regarding the driver’s name and address, and the purpose for the driver’s travel. (RCMP)
No fines handed out at 1st COVID-19 roadblock as checks move across B.C.

Cpl. Chris Manseau says a total of 127 vehicles were stopped at a roadblock in the Manning Park area

Most Read