A Bombardier Dash 8 Q400 turboprop operated by WestJet preparing to land at Vancouver International Airport. The airline has announced increased daily service on their Nanaimo-Calgary and Nanaimo-Vancouver routes beginning Aug. 14 and Oct. 28. The additional routes are seasonal and will end in late April. (Nicholas Pescod/NEWS BULLETIN)

Transportation watchdog launches inquiry after WestJet bumps passengers

Airlines have no obligation to pay customers for delays or cancellations considered out of its control

Canada’s transportation watchdog is launching an inquiry into how WestJet Airlines Ltd. handles its passengers during schedule changes after an incident last month saw travellers bumped without compensation.

The Canadian Transportation Agency says the probe into WestJet’s tariff — its contract with customers — follows a complaint after a Canadian couple en route to Italy were bumped from their flight out of Edmonton.

According to media reports, WestJet told the pair they were not entitled to compensation because the incident amounted to a “flight delay” rather than a “denial of boarding.”

ALSO READ: New airline regulations bring compensation for tarmac delays, over-bookings

Under Canada’s passenger bill of rights — partially implemented on July 15, a week before the flight — airlines have no obligation to pay customers for delays or cancellations considered out of its control. Delays within its control many not require compensation until Dec. 15, when the second phase of regulations comes into force.

Passenger rights advocate Gabor Lukacs says the incident underscores loopholes in the new rights regime — maybe more so than WestJet’s tariff — adding that it is unfortunate it took a media report to prompt the inquiry.

The agency says it has directed WestJet to provide information and will decide on next steps after it is received.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

What you said: Pay for use water a controversial topic

Public works crews have been busy for the last four years installing water meters

Pair of 11-year-old Cowichan highland dancers heading to Virginia for competition

Amelia Marsh and Maya Sundstrom are excited about the possibilities

Chris Wilkinson column: Where are you on the Happiness U-Curve?

With age and maturity, the focus turns away from social competition and toward social connection.

Music trivia tournament in Duncan a hit on World Alzheimer’s Day

More than $13,000 raised by people naming that tune

Drivesmart column: Wet weather driving dos and don’ts

Wet pavement alone can increase stopping distances by more than 10 per cent.

VIDEO: A moment to remember during the World Lacrosse Men’s Indoor Championship in B.C.

Diego Hernandez Valenzuela’s team lost, but he felt like a winner Saturday

B.C. Lions hype-man marks 15 years of cheers

Crazy P cheers, chants, bangs his drum and spreads a message of love

PHOTOS: Steller sea lion with plastic around neck rescued on Vancouver Island

Rescue staff determined the plastic band cut the protected animal’s neck approximately two inches

B.C. VIEWS: School officials join fact-free ‘climate strike’

Students, public get distorted picture of greenhouse gases

Handgun crackdown, health spending and transit plans latest campaign promises

Friday was the end of a busy week on the campaign trail

B.C. woman photographs massive ant swarm on Abbotsford driveway

She asked what the ants were doing? The answer: war

Iconic 90s TV show ‘Friends’ celebrates 25th anniversary

The iconic, decade-long television show aired its first episode 25 years ago today

Police arrest B.C. phone scammer linked to illegal call centres in India

Person arrested in Burnaby here on a work visa, says police

Most Read