The City of Duncan is launching its second citizen satisfaction survey to gauge resident satisfaction and outline citizen priorities as part of the city’s commitment to improving customer service.
Building on the previous survey conducted in 2014, this survey will help the city evaluate how it’s performing and identify where opportunities for improvement exist.
“Customer service is the key for the City of Duncan, and council wants to ensure the thoughts and opinions of the residents are reflected in the programs and services we provide,” said Mayor Phil Kent.
“This survey will help council understand the needs and perceptions of our citizens and identify areas for improvement.”
Between Sept. 28 and Oct. 15, Discovery Research, on behalf of the city, will conduct a telephone survey of 400 random households to seek feedback on a variety of issues, including satisfaction with city services and identifying spending priorities.
The survey will also ask about satisfaction on the city’s customer service, including how people want to interact with the city; whether by phone, online or in person.
If residents receive a call, they are encouraged to take the time to provide feedback.
Residents who are not contacted by phone are invited to take part in the process by completing the online version of the survey, which will be available on the city’s webpage at www.duncan.ca between Sept. 28 and Oct. 15.
The survey’s findings will be presented to council at the meeting on Nov. 21.
The Cowichan Valley Regional District is conducting its own satisfaction survey of its residents this fall.