Managers could benefit from study of human behaviour

There was no whip in my tool box at any time.

Managers could benefit from study of human behaviour

Thank you for your guest column [“WFP is the Grinch who stole Christmas”, Citizen, Dec. 11], I have never witnessed a company, contractor or business that survives or makes a reasonable profit by treating any employee other than what they themselves would wish to be treated.

Many managements could profit by a study of human behavior. When I worked in the construction industry, estimators had pencil points so sharp supervisors were forced to alter their tactics enabling two things to happen: their keeping jobs plus their employees; also acquiring new and profitable contracts, perhaps bigger and more profitable.

When I ran jobs, it was my intention to do it on time, to satisfy the client, keep the crew happy (pleased) and promote new contracts, through quality workmanship; there was no whip in my tool box at any time.

Perhaps WFP needs an education in how to become diplomatic, then understand their obligation to society that is their bread and butter? Thank you for your article Bill Routley.

George Manners

Cowichan Bay

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