Black Press Media files

Canada’s ‘universal call blocking’ system seen as partial answer to big nuisance

CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofin

Thursday marks the official arrival of a system to block some types of nuisance calls, although even its supporters have said it offers only a partial solution to a complex problem facing Canadians.

The Canadian Radio-television and Telecommunications Commission has said it receives 80,000 to 90,000 complaints annually about unwanted phone calls.

It gave carriers until Dec. 19 to put in place “universal call blocking” or an equivalent system at the network level to stop blatantly spoofed numbers such as 000-000-0000.

But the CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofing, some of which will evade universal call blocking by using more sophisticated tricks to pretend to be from legitimate callers.

One well-known scam, for instance, uses apparently legitimate phone numbers to make threatening calls supposedly from police or tax officials.

Among other things, the CRTC wants carriers to put in place a system for tracing the origin of spam calls — and has given them until March 2020 to present a report of the traceback system.

The regulator also wants Canadian carriers to adopt a new framework used in parts of the United States, known by the acronym STIR/SHAKEN, to let customers with mobile or Internet Protocol phones gauge the trustworthiness of calls.

The CRTC has set Sept. 30, 2020, as its target for having STIR/SHAKEN in place.

In the meantime, the regulator urges consumers to file complaints to Canada’s do not call list at lnnte-dncl.gc.ca or 1-866-580-DNCL (3625) or 1-888-DNCL-TTY (362-5889) for the hearing impaired.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Cowichan Performing Arts Centre streaming new short film tonight

Standing By has been created and performed by Cowichan-raised actor Nicole Ratjen.

Who’s running in Cowichan?

A list of Cowichan candidates for the upcoming provincial election

Original drums recovered amid offers to replace stolen Chemainus church set

Chemainus United Church grateful for actions of a caring community

Shawnigan Lake’s Kubica gets 25 to life for murder in California

Former Shawnigan Lake man convicted of killing woman in 1990

105 new COVID-19 cases, 1 death as health officials urge B.C. to remember safety protocols

There are currently 1268 active cases, with 3,337 people under public health monitoring

B.C. nurses report rise in depression, anxiety, exhaustion due to pandemic

A new UBC study looks into how the COVID-19 response has impacted frontline nurses

National child-care plan could help Canada rebound from COVID-induced economic crisis: prof

A $2 billion investment this year could help parents during second wave of pandemic

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Search suspended for Indigenous elder last seen mushroom picking in northwest B.C.

Mushroom picker Thomas (Tommy) Dennis has been missing since Sept. 16

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

16 MLAs retiring from B.C. politics add up to $20M in pensions: Taxpayers Federation

Taxpayers pay $4 for every dollar MLAs contribute to their pensions

‘Bonnie’ and ‘Henry’ among latest litter of service dog puppies

B.C. Alberta Guide Dogs names two pups after provincial health officer

B.C. VOTES 2020: Few solutions offered for ‘out of control’ camping

B.C. Liberals, NDP spend millions as problem keeps growing

Most Read