Toronto Police Const. Antoinette Rowe, pictured in 2015 upon her return to Haiti. (Toronto Police Service)

Surrey U.K. police officers help save woman in Surrey B.C. after mixup

Canadian officer helped liaison rescue effort

British police officers were able to help a Canadian woman in distress after she confused the Surrey, U.K. and Surrey, B.C. police services.

Surrey Police, based out of Surrey, U.K., issued a press release Jan. 4 explaining that their social media operator was contacted on Facebook messenger Christmas morning by a suicidal woman in Surrey, B.C.

“In an amazing coincidence,” the release states, Toronto Police Service Const. Antoinette Rowe was visiting the Surrey Police detachment with childhood friend and Surrey Police officer Vanessa Reynolds when the message for help was received.

Rowe was asked to assist with the call, and contacted police in B.C. to relay the information.

“It helped that Vanessa Reynolds’ friend (PC Rowe) was in the contact centre at the time and was able to use her contacts to get information and we were able to work it out in the end and we were delighted to hear from an officer in Canada that they had been found and were being given the help they needed,” Surrey Police contact centre operator Ellie Benson said in the news release.

“It was a great Christmas coincidence and I’m delighted that it had a positive ending. It warmed the heart on Christmas morning.”

Rowe said in the release that she was in the Surrey Police detachment kitchen area when she was approached by Surrey Police supervisor Jake Boatman and several other dispatchers.

“I was advised that a 23 year old female had contacted the Surrey Police Facebook page, believing that she was communicating with the Royal Canadian Mounted Police (RCMP) Facebook page, located in Surrey, British Columbia. She was clearly distraught, and having suicidal thoughts,” Rowe said.

Rowe said she reached out to colleagues in Toronto, before speaking with a dispatcher at the Vancouver Police Department, and then ultimately speaking with a Surrey RCMP dispatcher.

“By the time we had managed to get through to the Surrey Dispatch Centre, additional information was provided to us via Ellie, who had been instrumental in eliciting critical information about this particular caller,” Rowe said in the release. “The RCMP call taker was able to immediately identify the female through their computer system, and dispatched two officers to her home address. Once this had been confirmed, the phone call ended from our end.”

Within a matter of minutes, Rowe continued, Surrey RCMP sent Surrey Police a Facebook message, saying that the woman in distress had been located and taken to the hospital.

Benson said in the release that Surrey Police receives a number of message from people who have mixed up Surrey, U.K., with Surrey, B.C.

“This just goes to show that where saving a life is concerned borders and time zones don’t matter and we will do what we can to help our friends in blue around the world,” Surrey Police assistant chief Const. Nev Kemp said in the release.

Just Posted

‘How to Succeed in Business Without Really Trying’ promises fun, musical romp

How to Succeed in Business without Really Trying offers a fun look at climbing the corporate ladder

Owner of illegal suites in Lake Cowichan takes run at new council

He bought a building that housed three illegals suites: now what to do?

North Cowichan and the City of Duncan receive awards for financial work

Awards recognize excellence in financial reporting

Cowichan Valley High School Bowling Program high scores

Briana Wright reigns in ladies’ scoring

VIDEO: Lake Cowichan minor hockey Lakers of all ages shine at big Jamboree Day

With a Skills Competition and a full slate of games, there was fun for everyone on Jamboree Day

Coming up in Cowichan: Anti-pipeline meeting; women’s shelter open house

Public meeting in Duncan to support pipeline protests A public meeting has… Continue reading

47 men arrested by Vancouver police for allegedly seeking sex with teenage girls

Seven of those arrested have been charged as part of a two-month operation

B.C. hospital apologizes for veteran’s five-day hallway stay

Clinical director of Victoria General Hospital says case of retired veteran ‘definitely excessive’

Speaker Darryl Plecas says ‘justice’ needed for legislature employees

Plecas spoke to media at the opening of a pedestrian and cycling bridge in Abbotsford Wednesday

Advocate hopes B.C. legislature scandal leads to more transparency

‘Depressing’ that it takes a scandal to inspire freedom of information reform, says Sara Neuert

‘Dr. Lipjob’ avoids jail, gets 30-day suspended sentence

She will have to serve the 30 days in prison if she commits a breach during her two-year’s probation

Ex-Mountie involved in Taser death at Vancouver airport sues government

Kwesi Millington claims he acted in accordance with RCMP training

LETTER: Seniors home care, day programs expanding, Adrian Dix says

B.C. health minister responds to latest Seniors Advocate report

Most Read