Toronto Police Const. Antoinette Rowe, pictured in 2015 upon her return to Haiti. (Toronto Police Service)

Surrey U.K. police officers help save woman in Surrey B.C. after mixup

Canadian officer helped liaison rescue effort

British police officers were able to help a Canadian woman in distress after she confused the Surrey, U.K. and Surrey, B.C. police services.

Surrey Police, based out of Surrey, U.K., issued a press release Jan. 4 explaining that their social media operator was contacted on Facebook messenger Christmas morning by a suicidal woman in Surrey, B.C.

“In an amazing coincidence,” the release states, Toronto Police Service Const. Antoinette Rowe was visiting the Surrey Police detachment with childhood friend and Surrey Police officer Vanessa Reynolds when the message for help was received.

Rowe was asked to assist with the call, and contacted police in B.C. to relay the information.

“It helped that Vanessa Reynolds’ friend (PC Rowe) was in the contact centre at the time and was able to use her contacts to get information and we were able to work it out in the end and we were delighted to hear from an officer in Canada that they had been found and were being given the help they needed,” Surrey Police contact centre operator Ellie Benson said in the news release.

“It was a great Christmas coincidence and I’m delighted that it had a positive ending. It warmed the heart on Christmas morning.”

Rowe said in the release that she was in the Surrey Police detachment kitchen area when she was approached by Surrey Police supervisor Jake Boatman and several other dispatchers.

“I was advised that a 23 year old female had contacted the Surrey Police Facebook page, believing that she was communicating with the Royal Canadian Mounted Police (RCMP) Facebook page, located in Surrey, British Columbia. She was clearly distraught, and having suicidal thoughts,” Rowe said.

Rowe said she reached out to colleagues in Toronto, before speaking with a dispatcher at the Vancouver Police Department, and then ultimately speaking with a Surrey RCMP dispatcher.

“By the time we had managed to get through to the Surrey Dispatch Centre, additional information was provided to us via Ellie, who had been instrumental in eliciting critical information about this particular caller,” Rowe said in the release. “The RCMP call taker was able to immediately identify the female through their computer system, and dispatched two officers to her home address. Once this had been confirmed, the phone call ended from our end.”

Within a matter of minutes, Rowe continued, Surrey RCMP sent Surrey Police a Facebook message, saying that the woman in distress had been located and taken to the hospital.

Benson said in the release that Surrey Police receives a number of message from people who have mixed up Surrey, U.K., with Surrey, B.C.

“This just goes to show that where saving a life is concerned borders and time zones don’t matter and we will do what we can to help our friends in blue around the world,” Surrey Police assistant chief Const. Nev Kemp said in the release.

Just Posted

Rain raises water levels in Cowichan Lake

Possibility that pumps could be shut down soon

Caps beat Chiefs at home, then bow to Kings

Injuries, suspensions, travel all effect trip to Powell River

Cowichan residents invited to apply for seats on affordable housing committees

“Lack of affordable housing is a critical issue in the Cowichan region”

Vandalism reports at two Duncan campaign headquarters

Offices of NDP Alistair MacGregor and Liberal Blair Herbert targeted

VIDEO: Drone footage documents work to free salmon at Big Bar landslide

Video shows crews working to remove rocks and wood, and transporting salmon by helicopter

Man who crushed Nanaimo RCMP cars with stolen truck gets more jail time

Majore Jackson, 34, sentenced to two more years in jail in provincial court in Nanaimo

Defense says burden of proof not met in double murder case against Victoria father

Closing statements begin in trial for man accused of killing daughters Christmas 2017

B.C. dog breeder banned again after 46 dogs seized

The SPCA seized the animals from Terry Baker, 66, in February 2018

Surrey mom allegedly paid $400,000 for son in U.S. college bribery scam

Xiaoning Sui, 48, was arrested in Spain on Monday night

Three dogs found shot dead in Prince George ditch

The three adult dogs appeared to be well cared for before being found with gunshot wounds, BC SPCA says

B.C. party bus company to be monitored after 40 intoxicated teens found onboard

Police received tip teens and young adults were drinking on party buses and limousines in Surrey

Rick Mercer calls out Conservative candidate in B.C. for fake meme

‘Not true. All fake. Please Stop,’ tweeted Rick Mercer in response

Bear killed in Kimberley after chasing girl, wreaking havoc on town

This particular brown-coloured bear has been the subject of many calls this summer; very food habituated, CO says

Most Read